Fake support: urgency with borrowed branding

A support impersonator borrows a recognised logo and arrives with an explanation for the user's problem. The demand may involve a transfer, a recovery phrase, an installation or remote access. The convincing part is often the timing: the user has just posted about a failed transaction or a known incident.

Verify through a separate route

Open the provider's established website or application independently. Do not rely on the disputed message's links, phone number or verification screenshot. A copied staff name can be accurate while the person using it is an impostor.

Never give a recovery phrase to a person claiming to diagnose a wallet. Genuine possession of the phrase would give spending power, not merely visibility into an error. A request to move money to a safe account should be verified through the existing account relationship.

MASTR's MiCA research shows how real regulatory changes can supply the story. SecondFi's official warning shows the same problem after a security incident. The lesson is to authenticate both the person and the requested action.

Fuentes

1. ESMA: misuse of its name, logo and identity
2. SecondFi: official security-incident and impersonation guidance
3. MASTR: Crypto Survival Guide, four original panels

Investigación revisada el 5 de septiembre de 2026. Historical cases retain the date and legal status of the cited record.